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Tech help for your parents. Finally.

Recurring in-home tech support with the same technician every visit, now piloting in Decatur, Avondale Estates, and Grant Park.

Apply for the Pilot

Apply for the Pilot

Local to Atlanta, GA
Named Technician
Visit Summary Within 24 Hours
Phone Support
Insured & Background-Checked

Local to Atlanta, GA
Named Technician
Visit Summary Within 24 Hours
Phone Support
Insured & Background-Checked

We're there for when:

you're the only IT department your mom's got

she calls the second something looks weird on her screen

you find out about the scam three days after it happened

you still don't know what accounts your dad has

the group text ends with 'can someone deal with mom's computer'

you've explained FaceTime the same way four times this month

you're six hundred miles away and the wifi goes out

you get a screenshot with no context and a 'is this bad?'

you're always the one who 'handles it'

he clicked something and didn't tell you for a week

you can't tell if it's a tech problem or something more

she feels too bad to call you, so she just doesn't

you've said 'don't click on that' for the tenth time

you find the passwords on a sticky note after you needed them

every visit home turns into an unpaid tech support shift

you can't tell if it's memory slipping or just the computer confusing her

your sibling says someone should deal with it, and it's always you

you walk her through the same three steps and she still gets stuck

she texts that the TV 'isn't working' while you're on a work cal

you don't hear about the suspicious call until after she already talked to them

you're the spam filter for two people who don't know they need one

you still haven't set up the thing you said you'd set up since Thanksgiving

you don't know what you'd do if something happened and you couldn't get into her accounts

you say 'it's fine, don't worry about it' so she won't feel like a bother

you get blamed when the 'fix' doesn't stick

he thinks the pop-up is a real warning and you're not there to say it isn't

you keep meaning to sit down and go through this with her and never do

she asks you the same question three visits in a row

you can't relax at dinner because your phone might buzz about her computer

you don't know if the call from 'Medicare' actually scared her

you're the only IT department your mom's got

she calls the second something looks weird on her screen

you find out about the scam three days after it happened

you still don't know what accounts your dad has

the group text ends with 'can someone deal with mom's computer'

you've explained FaceTime the same way four times this month

you're six hundred miles away and the wifi goes out

you get a screenshot with no context and a 'is this bad?'

you're always the one who 'handles it'

he clicked something and didn't tell you for a week

you can't tell if it's a tech problem or something more

she feels too bad to call you, so she just doesn't

you've said 'don't click on that' for the tenth time

you find the passwords on a sticky note after you needed them

every visit home turns into an unpaid tech support shift

you can't tell if it's memory slipping or just the computer confusing her

your sibling says someone should deal with it, and it's always you

you walk her through the same three steps and she still gets stuck

she texts that the TV 'isn't working' while you're on a work cal

you don't hear about the suspicious call until after she already talked to them

you're the spam filter for two people who don't know they need one

you still haven't set up the thing you said you'd set up since Thanksgiving

you don't know what you'd do if something happened and you couldn't get into her accounts

you say 'it's fine, don't worry about it' so she won't feel like a bother

you get blamed when the 'fix' doesn't stick

he thinks the pop-up is a real warning and you're not there to say it isn't

you keep meaning to sit down and go through this with her and never do

she asks you the same question three visits in a row

you can't relax at dinner because your phone might buzz about her computer

you don't know if the call from 'Medicare' actually scared her

you're the only IT department your mom's got

she calls the second something looks weird on her screen

you find out about the scam three days after it happened

you still don't know what accounts your dad has

the group text ends with 'can someone deal with mom's computer'

you've explained FaceTime the same way four times this month

you're six hundred miles away and the wifi goes out

you get a screenshot with no context and a 'is this bad?'

you're always the one who 'handles it'

he clicked something and didn't tell you for a week

you can't tell if it's a tech problem or something more

she feels too bad to call you, so she just doesn't

you've said 'don't click on that' for the tenth time

you find the passwords on a sticky note after you needed them

every visit home turns into an unpaid tech support shift

you can't tell if it's memory slipping or just the computer confusing her

your sibling says someone should deal with it, and it's always you

you walk her through the same three steps and she still gets stuck

she texts that the TV 'isn't working' while you're on a work cal

you don't hear about the suspicious call until after she already talked to them

you're the spam filter for two people who don't know they need one

you still haven't set up the thing you said you'd set up since Thanksgiving

you don't know what you'd do if something happened and you couldn't get into her accounts

you say 'it's fine, don't worry about it' so she won't feel like a bother

you get blamed when the 'fix' doesn't stick

he thinks the pop-up is a real warning and you're not there to say it isn't

you keep meaning to sit down and go through this with her and never do

she asks you the same question three visits in a row

you can't relax at dinner because your phone might buzz about her computer

you don't know if the call from 'Medicare' actually scared her

We're there for when:

you're the only IT department your mom's got

she calls the second something looks weird on her screen

you find out about the scam three days after it happened

you still don't know what accounts your dad has

the group text ends with 'can someone deal with mom's computer'

you've explained FaceTime the same way four times this month

you're six hundred miles away and the wifi goes out

you get a screenshot with no context and a 'is this bad?'

you're always the one who 'handles it'

he clicked something and didn't tell you for a week

you can't tell if it's a tech problem or something more

she feels too bad to call you, so she just doesn't

you've said 'don't click on that' for the tenth time

you find the passwords on a sticky note after you needed them

every visit home turns into an unpaid tech support shift

you can't tell if it's memory slipping or just the computer confusing her

your sibling says someone should deal with it, and it's always you

you walk her through the same three steps and she still gets stuck

she texts that the TV 'isn't working' while you're on a work cal

you don't hear about the suspicious call until after she already talked to them

you're the spam filter for two people who don't know they need one

you still haven't set up the thing you said you'd set up since Thanksgiving

you don't know what you'd do if something happened and you couldn't get into her accounts

you say 'it's fine, don't worry about it' so she won't feel like a bother

you get blamed when the 'fix' doesn't stick

he thinks the pop-up is a real warning and you're not there to say it isn't

you keep meaning to sit down and go through this with her and never do

she asks you the same question three visits in a row

you can't relax at dinner because your phone might buzz about her computer

you don't know if the call from 'Medicare' actually scared her

you're the only IT department your mom's got

she calls the second something looks weird on her screen

you find out about the scam three days after it happened

you still don't know what accounts your dad has

the group text ends with 'can someone deal with mom's computer'

you've explained FaceTime the same way four times this month

you're six hundred miles away and the wifi goes out

you get a screenshot with no context and a 'is this bad?'

you're always the one who 'handles it'

he clicked something and didn't tell you for a week

you can't tell if it's a tech problem or something more

she feels too bad to call you, so she just doesn't

you've said 'don't click on that' for the tenth time

you find the passwords on a sticky note after you needed them

every visit home turns into an unpaid tech support shift

you can't tell if it's memory slipping or just the computer confusing her

your sibling says someone should deal with it, and it's always you

you walk her through the same three steps and she still gets stuck

she texts that the TV 'isn't working' while you're on a work cal

you don't hear about the suspicious call until after she already talked to them

you're the spam filter for two people who don't know they need one

you still haven't set up the thing you said you'd set up since Thanksgiving

you don't know what you'd do if something happened and you couldn't get into her accounts

you say 'it's fine, don't worry about it' so she won't feel like a bother

you get blamed when the 'fix' doesn't stick

he thinks the pop-up is a real warning and you're not there to say it isn't

you keep meaning to sit down and go through this with her and never do

she asks you the same question three visits in a row

you can't relax at dinner because your phone might buzz about her computer

you don't know if the call from 'Medicare' actually scared her

you're the only IT department your mom's got

she calls the second something looks weird on her screen

you find out about the scam three days after it happened

you still don't know what accounts your dad has

the group text ends with 'can someone deal with mom's computer'

you've explained FaceTime the same way four times this month

you're six hundred miles away and the wifi goes out

you get a screenshot with no context and a 'is this bad?'

you're always the one who 'handles it'

he clicked something and didn't tell you for a week

you can't tell if it's a tech problem or something more

she feels too bad to call you, so she just doesn't

you've said 'don't click on that' for the tenth time

you find the passwords on a sticky note after you needed them

every visit home turns into an unpaid tech support shift

you can't tell if it's memory slipping or just the computer confusing her

your sibling says someone should deal with it, and it's always you

you walk her through the same three steps and she still gets stuck

she texts that the TV 'isn't working' while you're on a work cal

you don't hear about the suspicious call until after she already talked to them

you're the spam filter for two people who don't know they need one

you still haven't set up the thing you said you'd set up since Thanksgiving

you don't know what you'd do if something happened and you couldn't get into her accounts

you say 'it's fine, don't worry about it' so she won't feel like a bother

you get blamed when the 'fix' doesn't stick

he thinks the pop-up is a real warning and you're not there to say it isn't

you keep meaning to sit down and go through this with her and never do

she asks you the same question three visits in a row

you can't relax at dinner because your phone might buzz about her computer

you don't know if the call from 'Medicare' actually scared her

How It Works

Three simple steps that turn into one lasting relationship.

STEP 01

Learn

Before the first fix, we learn the household and build the Tech Binder, given to you at onboarding and kept right in the home. Everything after this starts from here.

STEP 01

Learn

Before the first fix, we learn the household and build the Tech Binder, given to you at onboarding and kept right in the home. Everything after this starts from here.

STEP 02

Named Tech

One technician is assigned to your parents' home and returns for every visit. They learn the setup and they learn your parent, as part of a small, family-run team rooted right in the neighborhood.

STEP 02

Named Tech

One technician is assigned to your parents' home and returns for every visit. They learn the setup and they learn your parent, as part of a small, family-run team rooted right in the neighborhood.

STEP 03

Report

Within 24 hours of every visit, up to three family members get a Visit Summary: what was fixed, what was checked, and what to watch, written the way you'd explain it to a friend.

STEP 03

Report

Within 24 hours of every visit, up to three family members get a Visit Summary: what was fixed, what was checked, and what to watch, written the way you'd explain it to a friend.

What You Get

One package covers everything you need.

In-Home

Visits

In-Home Visits

One technician assigned to your parents' household, scheduled around what works for your family.

Visit

Summaries

Visit Summaries

A Visit Summary after every visit, sent to up to three family members within 24 hours. What was fixed. What was checked. What to watch.

The Tech

Binder

The Tech Binder

Every device and account in the household, organized in one place, with any passwords you choose to include. Given at onboarding, updated after every visit, and kept right on the counter.

Phone

Support

Scam Hotline

A number your parents can call before they click, answered right away by the technician who already knows them.

Remote

Tech Wellness

Remote Tech Wellness

Remote support between visits for anything that can't wait, included with every package.

The Tech Binder

The Tech Binder changes that.

The number one thing adult children say after a parent passes or a crisis hits: "I had no idea what accounts they had."

Meet the Silverdesk Tech Binder -- for every device and account in the household, organized in clean, simple language, with any passwords they choose to include. Given at onboarding, updated after every visit, and kept right on the coffee table.

A physical binder already there when you need it.

Trust & Safety

A small, vetted team you'd trust
with your own family.

A small, vetted team you'd trust with your own family.

One technician,

backed by a team

One technician, backed by a team

One familiar technician, backed by a small trained team if they're ever unavailable.

Trained, insured, background-checked

Insured, trained, and background-checked before their first visit.

Local to Decatur, Avondale Estates & Grant Park

We live in Decatur, Avondale Estates, and Grant Park, the neighborhoods we serve.

Remote Support

Elder Client

He doesn't rush me, and he doesn't talk down to me either. Last visit he set me up so I could video call my grandkids myself, no waiting around for someone to help.

–

Christian

Remote Support

Elder Client

He doesn't rush me, and he doesn't talk down to me either. Last visit he set me up so I could video call my grandkids myself, no waiting around for someone to help.

–

Christian

Remote Support

Elder Client

He doesn't rush me, and he doesn't talk down to me either. Last visit he set me up so I could video call my grandkids myself, no waiting around for someone to help.

–

Christian

FAQ

Questions we hear a lot.

What if my parent lives in an assisted living facility?

What if my parent isn't comfortable with new people?

What happens between visits?

What if I'm not in DeKalb County?

Is there a contract?

What exactly goes in the Tech Binder?

How is this different from Geek Squad?

What's the scam hotline, exactly?

Ready to hand this off?

Ready to hand
this off?

A free 20-minute discovery call is the first step. We'll talk through your parents' setup and tell you honestly whether Silverdesk is the right fit.

Apply for the Pilot Program

Currently piloting in Decatur, Avondale Estates,
and Grant Park

Currently piloting in Decatur, Avondale Estates, and Grant Park

Currently piloting in Decatur,
Avondale Estates, and Grant Park

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